Stuart Young Training Ltd-Terms and Conditions

Visual Storytelling (Graphic Recording Services).

The terms of business below apply to our contract with you for the provision of ‘visual Storytelling/ Graphic recording’ services, and other services detailed in our proposal or otherwise.

1. Scope of Services

1.1. Stuart Young Training Ltd agrees to deliver graphic recording services as outlined in the agreed proposal or contract.
1.2. Services may include live in-person or virtual graphic recording, pre-designed graphics, and/or post-session enhancements, as specified in the project scope.

2. Booking and Confirmation

2.1. A booking is confirmed only upon receipt of a signed agreement and/or deposit as specified by the Service Provider.
2.2. Any changes to the agreed date, time, or scope of work must be communicated in writing and may incur additional fees.

3. Fees and Payment

3.1. Fees for services are as outlined in the invoice provided by Stuart Young Training Ltd.
3.2. A deposit of 10% is required to secure the booking. The remaining balance is due 30 days after the service date, unless otherwise specified.
3.3. Payments can be made via credit card or by bank (BACS) transfer into such account as we shall reasonably instruct. Late payments may incur a fee of 5 per cent per annum.

4. Cancellation and Rescheduling

4.1 You can cancel or reschedule a booking in the following circumstances:
4.1.1 You have the right to cancel your booking by providing us with written notice within 14 days of receiving the Booking Confirmation (the “Cancellation Period”) and we shall provide you with a full refund of any fees paid. Please note however that, subject to Sections 4.1.2 and 4.1.3, where you have given consent to the meeting taking place within the Cancellation Period, you will lose the right to cancel your booking.
4.1.2 If you provide us with written notice more than 28 days before the meeting start date you have the right (i) to reschedule or (ii) to cancel your booking and to receive a full refund of any fees paid.
4.1.3 If you provide us with written notice between 15 and 28 days before the meeting you will be liable for 50% of the service fees.
4.1.4 Subject to Section 4.1.1, if you provide less than 15 days written notice you have no right to cancel your booking and you will be liable for 100% of the fees but we may, at our discretion, allow you to transfer to an additional date.
4.1.5 If no written notice of cancellation is received prior to the scheduled meeting start date no refund of any fees will be made.
4.2.1 We cannot guarantee availability on the replacement date;
4.2.2 Your original acceptance of these T&Cs will also transfer;
4.3.1 If payment for your booking was originally made by credit card any refund will be made back to the same card; and
4.4.2 If payment was made by bank transfer a refund will be made by direct bank transfer to a bank account you elect.

5. Client Responsibilities

5.1. The Client agrees to provide all necessary information, access, and materials required for the Service Provider to perform the agreed services.
5.2. For in-person services, the Client is responsible for ensuring a suitable workspace, including any necessary equipment (e.g.internet access).
5.3. The Client must secure all permissions for the Service Provider to record and share visual representations of the event content.

6. Intellectual Property

6.1. The Service Provider retains copyright of all graphic recordings created during the service unless explicitly transferred in writing.
6.2. The Client is granted a non-exclusive license to use the graphic recordings for internal purposes, marketing, or as specified in the agreement.
6.3. Any modifications to the graphic recordings by the Client require prior written approval from the Service Provider.

7. Limitation of Liability

7.1. The Service Provider is not liable for any delays or failures to perform due to circumstances beyond their control, such as technical failures or force majeure events.
7.2. The Service Provider’s total liability for any claim related to the services shall not exceed the total fees paid by the Client.

8. Confidentiality

8.1. The Service Provider agrees to maintain the confidentiality of any sensitive information shared during the provision of services.
8.2. The Client agrees that the Service Provider may use anonymized excerpts or portions of the graphic recordings for portfolio or promotional purposes, unless otherwise agreed.

9. Governing Law

9.1. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
9.2. Each party irrevocably agreed that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

10. Amendments

10.1. These Terms and Conditions may only be amended in writing with the mutual consent of both parties.

11. Entire Agreement

11.1. This document, along with any signed proposal or contract, constitutes the entire agreement between the Service Provider and the Client.
11.2. Any prior agreements, representations, or understandings are superseded by this document.
Acknowledgment and Acceptance By signing below, both parties acknowledge and agree to these Terms and Conditions.